Effective Date: 1/1/2020
Business Name: COSMEDIX & CRYO MEDSPA LLC
Website: cosmedixandcryomedspa.com
1. How We Treat Protected Health Information (PHI)
We are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Any health information we collect, store, or transmit—whether in physical or electronic form—is safeguarded using administrative, technical, and physical security measures. We use secure platforms like JaneApp to store your data, and only authorized personnel have access to your medical records.
We do not share, sell, or disclose your PHI without your written consent, except when required for treatment, payment, healthcare operations, or by law.
2. Your Rights Regarding Your PHI
As a patient, you have the right to:
To exercise any of these rights, please contact our Privacy Official listed below.
3. Contact Information for Our Privacy Official
Name: MISTY MIXON
Title: Privacy Officer
Email: ccmedspa.opsmgr@gmail.com
Phone: 207-449-2128
Mailing Address: 127 Topsham Fair Mall Rd, Suite 3, Topsham, ME 04086
REFUND POLICY
When booking a consult there is a consultation fee to hold your appointment with our Provider or medical professional. If you don’t make the appointment, the consult fee is non-refundable. If you wish to reschedule and give 24 hours’ advance notice, we will be able to move that appointment for you with no additional fees.
Please be aware that results can vary, as every client is different.
We take great care in explaining our processes thoroughly, making sure every client has a realistic expectation. We explain the importance of finishing the entire treatment to receive the best results.
Starting any of our services/treatments, when a treatment and/or package has been purchased, ALL SALES ARE FINAL even if all services are not rendered.
It is your responsibility to do your research before making a purchase and we are very thorough in explaining the details at your consultation.
If you decide you no longer want to finish your treatment, we do offer an “in house” credit voucher based on the remainder of what you haven’t used on your treatment/service. If you received a discount promo on a treatment/service, you would not receive the same discount when credited for another.
Once a purchase has been made, you can either receive services paid for, or forfeit your purchased treatment/package knowing that ALL SALES ARE FINAL with no refund or reimbursement.
If it is the decision of Cosmedix and Cryo Medspa to discontinue further services with a client, no refunds will be issued. You agree when we disclose our policies to you verbally when making the initial appointment.